Shipping

To Australia:

(Shipped with Australia Post)

 

SERVICE:

TIME:

COST:

Express 

-Orders $50+

1 - 3 Working Days

 
- rural area's may incur 1 additional working day

FREE

 

Standard

-Orders under $50

3 - 10 Working Days 

 

$10 AUD

 

 

DELIVERY TIME

All Orders made before 6pm (AEDT/ Sydney Time) each day (Monday to Friday) and before 12pm (Saturdays), are packed and sent the same day.

(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)


Australia orders: If you have not received your items within 5 working days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! Resulting in your parcel to be waiting for you at your nearest post office for collection.

DELIVERY

If you are not home at the time of your order’s delivery, you will be left a calling card.
Australian customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.

ORDER TRACKING

- Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.
- You will be sent a unique tracking code for your package that can be tracked online.
- Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
- If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

PLEASE NOTE:

- ALL SALES ARE FINAL. Southside's warehouse team are super fast in processing all customer orders to ensure all orders are receive on time. If you have double order (the same products).. Your order will be shipped out before Customer Care can attend to this. 
-If an in-stock item is purchased with an Pre-order item, the order will be placed on hold and shipped out together once the Pre-order item has arrived.
- Pre-orders can NOT be cancelled once made.
- If an incorrect shipping address is provided by a customer, the order will be returned to Southside's Warehouse.
- Any orders returned back to our warehouse as undeliverable will be processed as a return
- Unfortunately, Southside are not held responsible for lost or stolen packages or delays in transit.
- Southside does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 
- Some packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
Please note these transit times are estimates only
-There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays

- Please note Southside does not collect or handle any tax charges or fees

- Please kindly note that if you declined to pay your countries custom fees the parcel will be returned back to our warehouse and a store credit will be issued. Any fees charged to Southside for the return shipment will be deducted from your credit note.

- Please not Southside do not operate on public holidays