Refund policy

Last updated: 25 October 2026

We offer one free exchange per order for all Australian customers. International customers will be charged a subsidised fee of $25 AUD to cover shipping and handling. Any additional exchanges on the same order will incur a $10 AUD shipping fee, payable by the customer.

We do not offer refunds for change of mind. However, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return for an exchange or store credit. To start a return, contact us at info@southsidestreetwear.com.

CHANGE OF MIND?

If you change your mind, you can return your item for an exchange or store credit, provided the item(s) meet our Return Conditions below.

• You have 30 days from receipt of your order to start a return.
• We offer the option to exchange the product or receive a gift card as store credit.
• We do not provide monetary refunds for change of mind.
• Original shipping costs are not refundable.
• Items marked down by 40% or more from their original price are final sale and cannot be returned or exchanged for change of mind. Faulty items are still covered.
• Until the returned item(s) reach our facility, they remain your responsibility and property. We recommend using a tracked postage service.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item is faulty, arrives damaged, isn't as described, or we sent you the wrong item, please email info@southsidestreetwear.com with your order number and photos of the issue.

Once confirmed, we'll offer a refund, replacement or repair in line with the Australian Consumer Law, and cover the cost of return postage. This applies to all items, including sale items.

CONDITIONS FOR RETURNS

For your item(s) to be accepted upon return, they must be:

• unworn, unwashed and in the original packaging with tags attached;
• free of perfume, body odour, deodorant and washing powder;
• free of make-up, tan marks, glitter, pet hair, stains or any damage.

Please make sure your return is packaged securely so it isn't damaged on the way back to us.

Items returned with signs of wear or damage that make them unsuitable for resale may incur a $20 cleaning/restocking fee or a partial deduction from the store credit issued for that item.

Items that don't meet our Return Conditions will not be accepted and will be sent back to you at your cost.

EXCHANGES

If the item is not the right size or doesn't suit you, you can exchange it for a different size or item. We'll send your exchange item(s) as soon as your return is processed.

Please note we cannot hold products for exchange, so we advise sending your return promptly to avoid any delay.

If the exchange item is out of stock, we'll provide store credit instead. Discount codes cannot be applied to product exchanges.

RETURN FOR STORE CREDIT

• Your store credit becomes active once we've received your item(s) back at our facility. Please allow up to 2 weeks for your return to be received and store credit issued.
• Store credit is issued as a gift card and emailed to the original email address used on the order. Please check your spam/junk folder if you haven't received it.
• Store credit is for the amount you actually paid, after any discounts.
• Gift cards are valid for 3 years from the issue date and are non-refundable.

YOUR RIGHTS

Nothing in this Refund Policy excludes, restricts or changes your rights under the Australian Consumer Law.

CONTACT US

Email: info@southsidestreetwear.com