Shipping policy

Last updated: 25 October 2026

Delivery times are estimates from the day your order is dispatched, and may vary in regional areas or during busy periods. All orders ship with Australia Post, with tracking.

PROCESSING AND DISPATCH TIMES

We process orders:

• Monday to Friday, 6am – 1:30pm (Melbourne time)
  

We don't process or dispatch orders on Sundays or public holidays.

SAME DAY DISPATCH (JUMP THE QUEUE)

Same Day Dispatch orders are only dispatched the same day if they are placed before 1:30pm (Melbourne time) on a business day.

Orders placed after 1:30pm, or on a weekend or public holiday, will be dispatched the next business day.

Please note: delivery times in the chart above start from the day your order is dispatched, not the day it's placed.

ORDER TRACKING

Once your order is packed and leaves our warehouse, we'll email you a tracking number so you can follow your parcel online. Please allow up to 48 hours (Monday to Saturday) for your tracking email to arrive. If you can't see it, check your junk or spam folder.

DELIVERY

If you're not home when your parcel arrives, Australia Post may leave a card, and your parcel will be taken to your local post office. Bring photo ID to collect it.

Some parcels need a signature and won't be left without one. If no one is home to sign, the parcel will be sent to your local post office for collection.

INTERNATIONAL SHIPPING

We ship internationally with Australia Post. Shipping rates and estimated delivery times for your country are shown at checkout.

Customs, duties and taxes: International orders may be charged import duties, taxes or customs fees by your country. These are not included in our prices or shipping costs and are the responsibility of the customer. If you refuse to pay these fees and the parcel is returned to us, we'll issue store credit for your items, minus any return shipping costs we're charged.

Customs delays are outside our control, but we'll always help you track down your order.

PRE-ORDERS AND SPLIT SHIPPING

If your order includes both pre-order and in-stock items:

• Choose Split Shipping at checkout to get your in-stock items straight away. Your pre-order items will ship separately as soon as they arrive.
• If you don't choose Split Shipping, your whole order will be held and shipped together once the pre-order items arrive.

Pre-orders can't be cancelled for change of mind once placed. If a pre-order item is significantly delayed or we're unable to supply it, we'll contact you and offer a refund.

CHANGES AND CANCELLATIONS

Our warehouse team works fast, so orders are often packed within minutes. Once an order is placed, we can't guarantee changes or cancellations, and once it's dispatched it can't be changed. This includes duplicate orders. If you've accidentally ordered twice, contact us straight away at info@southsidestreetwear.com and we'll do our best, but if both orders have already shipped, our Refund Policy applies.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. If an incorrect or incomplete address is provided, or a parcel is returned to us as undeliverable or unclaimed, it will be processed as a return under our Refund Policy. Reshipping costs are the customer's responsibility.

LOST, STOLEN OR DAMAGED PARCELS

If your parcel hasn't arrived within the expected time, contact us at info@southsidestreetwear.com and we'll lodge an investigation with Australia Post. If Australia Post confirms your parcel was lost in transit, we'll send a replacement or issue a refund.

Once tracking shows your parcel as delivered, it's your responsibility. If a parcel is marked as delivered but you can't find it, please check with neighbours and your local post office, then contact us and we'll help you lodge a claim with Australia Post.

If your parcel arrives damaged, please email us photos within 7 days of delivery and we'll make it right.

YOUR RIGHTS

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.

CONTACT US

Email: info@southsidestreetwear.com